What information do we collect?
When you register and use ace 35's services, certain information is collected from you. The primary purpose is to provide you with a safe, personalized, and seamless experience. The types of information collected are detailed below.
- Account Information: During registration, your name, email address, mobile number, date of birth, and password are collected. A copy of your national ID or passport may be requested for identity verification purposes.
- Device & Browser Information: Your device, operating system, browser version, and IP address are recorded automatically. This information is used for security verification and fraud prevention.
- Payment & Financial Information: When transacting in BDT, information related to bKash, Nagad, Rocket, or bank accounts is collected. ace 35 never stores full card numbers or PINs.
- Cookies & Tracking Data: Cookies and similar technologies are used to make the platform easier to use and to remember your preferences. These include session cookies, performance cookies, and analytics cookies.
- Usage Information: A log is kept of which games you've played, which pages you've visited, how long you were active, and which bonuses you used. This information helps us improve your overall experience.
How Is Your Information Used?
Ace 35 uses collected data solely for legitimate, defined purposes — never for anything excessive or unrelated. Every piece of information has a specific reason behind its use, directly tied to improving the quality of service we provide.
- Account Management: Your personal information is used to verify your registration, keep your login secure, and assist with account recovery.
- Transaction Processing: Payment information is processed to handle deposits, withdrawals, and bonus distributions.
- Service Improvement: Usage patterns are analyzed to enhance the gaming experience, reduce load times, and improve the interface.
- Security & Fraud Prevention: Device and IP information is reviewed to detect unusual logins, multiple accounts, or suspicious transactions.
- Fulfilling legal obligations: Retaining certain information is mandatory to comply with applicable laws in Bangladesh and follow regulatory authority guidelines.
- Contact & Support: Your email and mobile information is used to send important updates, account notifications, and support communications.
How Do Cookies & Tracking Technologies Work?
The ace 35 platform uses cookies and similar technologies to function properly. Cookies are small text files stored in your browser that help remember your preferences and settings on future visits. This technology is essential for keeping the user experience smooth.
Ace 35 uses three types of cookies. First, Essential Cookies Which are essential for maintaining login sessions and ensuring security — these cannot be disabled. Second, Performance Cookies Which monitors page load times and errors, keeping platform performance running smoothly. Third, Analytics Cookies Which analyzes user navigation patterns to inform future improvements.
You can block or delete cookies at any time through your browser settings. Keep in mind, however, that disabling essential cookies may cause certain key features of the platform to stop working properly. ace 35 does not use third-party advertising cookies, so your browsing data is never shared with advertisers.
What measures are in place for data storage and security?
Ace 35 uses industry-leading technology to keep your data secure. All information is transferred via SSL/TLS encryption and remains encrypted when stored on our servers. Sensitive data such as passwords is never stored in plain text — it is kept in hashed and salted form.
Ace 35 follows internationally recognized payment security protocols for storing payment information. bKash, Nagad, and other mobile banking details are used solely for transaction verification and are never sold to third parties. Firewalls and regular security audits are in place to prevent unauthorized server access.
How long data is retained depends on its type and applicable legal requirements. Account information is generally kept for a set period after account closure. Some data may need to be retained longer for legal reasons or to resolve disputes. Once the designated retention period expires, data is securely deleted or anonymized.
Is Your Information Shared with Third Parties?
Ace 35 never sells, rents, or shares your personal information with third parties for advertising purposes. Data privacy is a core commitment we uphold under all circumstances. That said, there are limited situations where information may be shared with third parties, as clearly outlined below.
- Payment processors: Only the necessary information is shared with authorized payment gateways and mobile banking providers to process transactions.
- Technology Service Providers: Hosting, cloud service, and cybersecurity providers receive limited access to data under contractually binding confidentiality terms for the purpose of operating the platform.
- Legal obligations: Information may be disclosed in compliance with applicable law when required by a court order, government directive, or a lawful request from a regulatory authority.
- Business changes: If there is any change in the ownership or structure of ace 35, users will be informed in advance, and the same privacy policy will govern the transfer of data.
Outside of the cases mentioned above, your information is never shared without your explicit consent. All third-party service providers are held to the same standard of privacy agreement as ace 35.
What Rights Do You Have Over Your Data?
Every user of ace 35 holds important rights over their personal data. These rights are recognized in line with international data protection standards and applicable regulations in Bangladesh. We are always ready to help you exercise them.
- Right to Access & Know: You can find out at any time what information ace 35 holds about you. A copy of your data can be requested through your account settings or via the support team.
- Right to Rectification: If any information in your profile is incorrect or incomplete, you can submit a correction request. Some details can be updated directly in your account settings, while for more complex changes, please contact the support team.
- Right to erasure: In certain circumstances, you may request that your personal data be deleted. However, where legal obligations or ongoing disputes apply, immediate deletion may not always be possible.
- Right to restrict processing: You can request that your information be used only for specific purposes. For example, you can opt out of promotional messages at any time.
- Right to Lodge a Complaint: If you believe the privacy policy has been violated, you have the right to file a complaint directly with the ace 35 support team and receive a prompt resolution.
To exercise any of these rights, email us at support@ace35.click or reach out through the platform's support channel. ace 35 aims to respond to all valid requests within 30 business days.
How will you know if the policy changes?
Ace 35 may review and update this privacy policy from time to time. Changes may be necessary due to legal developments, the introduction of new services, or technological improvements. We always aim to keep any changes transparent and easy to understand for our users.
For any significant changes, ace 35 will notify you via your registered email or mobile number. Minor or editorial updates will be considered sufficiently communicated by updating the date on this page. Continued use of the platform after a policy change will be taken as your acceptance of the revised policy.
We recommend checking this page regularly to stay up to date with any changes. If you have concerns about a change, you are welcome to contact the support team before closing your account. ace 35 always takes user feedback seriously.
Have a privacy question?
If you have any questions or concerns about ace 35's privacy policy, our support team is always here to help. Reach out to us or visit the FAQ section for quick, straightforward answers.
Email: support@ace35.click